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JEWELLERY CARE - COMPLETE GUIDE

Water hardness scale chart with color-coded classification
Close-up of a kettle with a white substance inside, on a light background. Inside the kettle is visible limescale.

HOW METALS CHANGE OVER TIME

UNDERSTANDING TARNISH

Precious metals naturally change over time through exposure to air, moisture, minerals and everyday wear. Depending on the metal used, this may appear as tarnishing, dullness, surface marks or gradual changes in finish — all of which are a natural part of wearing and enjoying jewellery.

Everyday exposure to perfumes, lotions, soaps, chlorine, cleaning chemicals and even natural oils or sweat can gradually affect the surface of jewellery. Water can also play a role, particularly in hard water areas where limescale and mineral residue may contribute to dullness or spotting over time.

These changes are completely normal and are not a sign of poor quality. With thoughtful care, occasional polishing and proper storage, precious metals can usually be restored to their original shine and finish.

Close-up of a platinum ring with scratches on a neutral background

RESTORING SHINE

UNDERSTANDING SURFACE WEAR

Fine scratches and surface marks are a natural part of wearing jewellery, particularly on rings and pieces worn daily. Over time, precious metals gradually develop signs of wear through contact with surfaces, fabrics and everyday activities.

Jewellery polishing cloths are ideal for maintaining shine and reducing light tarnishing or minor surface dullness at home. However, deeper scratches and more noticeable wear may require professional polishing by a jeweller to help restore the original finish of the piece.

With thoughtful care and occasional professional maintenance, precious metal jewellery can continue to be worn and enjoyed for many years to come.

Loose diamonds on and dark marble surface.

Gemstone Care

Diamonds

Diamonds are highly durable, but regular wear can dull their brilliance through oils, lotions and everyday residue. Clean gently using warm water, mild soap and a soft brush, taking care around delicate settings. Store separately from other jewellery to help prevent scratching.

Four blue sapphires gemstones on a textured surface

Gemstone Care

RUBIES & SAPPHIRES

Rubies and sapphires are durable gemstones suited to everyday wear, but still benefit from gentle care to maintain their brilliance. Clean using warm water, mild soap and a soft brush, avoiding harsh chemicals or abrasive materials. Store separately from other jewellery where possible to help prevent scratches to both the gemstones and surrounding metals.

Three green emeralds on a dark textured surface

Gemstone Care

EMERALDS

Emeralds are naturally more delicate gemstones and should be handled with extra care. Due to their natural inclusions and common treatments, avoid ultrasonic cleaners, harsh chemicals and sudden temperature changes. Clean gently with warm water, mild soap and a soft cloth, storing pieces carefully to help protect the stone from knocks or scratches.

Triangular opal stone on a textured brown background

Gemstone Care

OPALS

Opals are softer, more delicate gemstones that require extra care during wear and cleaning. Avoid prolonged exposure to heat, intense sunlight and sudden temperature changes, as these can cause cracking or surface damage. Clean only with warm soapy water and a soft cloth, storing pieces carefully to avoid scratches or impacts.

Purple Amethyst gemstones on a white fabric background

Gemstone Care

Amethyst / Rose Quartz / Citrine etc

Quartz gemstones are relatively durable but still benefit from gentle care. Avoid prolonged direct sunlight, particularly with amethyst and rose quartz, as colour fading can occur over time. Clean using warm water, mild soap and soft materials, avoiding harsh chemicals or abrasive cleaning products.

Assorted pearls of various colors on a light gray background

Gemstone Care

PEARLS

Pearls are delicate organic gemstones that benefit from gentle handling and careful storage. Avoid direct contact with perfumes, lotions and harsh chemicals, as these can affect their natural lustre over time. After wearing, wipe pearls softly with a clean cloth and store separately in a soft pouch to help prevent scratches.

Jewellery care Questions

Care and maintenance

PLATED AND PERSONALISED JEWELLERY

BEST PRACTICE

Any further jewellery care questions? contact us