CUSTOMER CARE

Because every piece is made to order, changes can only be accommodated if they are requested before the workshop begins production. If you need to alter your order (such as a size or engraving), please contact us as soon as possible. Once work has started—particularly on personalised pieces—we may not be able to modify it.

Under the UK’s Consumer Contracts Regulations, most online purchases come with a 14‑day cancellation period. However, this right does not apply to made‑to‑order or personalised jewellery once production has begun. If you change your mind within 14 days and work hasn’t yet started, we will gladly cancel and refund your order. After production begins, cancellation is usually not possible.

We currently ship only within the United Kingdom.

All orders are shipped free of charge. We use insured, trackable services to ensure your jewellery arrives safely and on time.

As each piece is handcrafted and hallmarked, dispatch typically takes 2–4 weeks from the date of order. Please allow extra time during busy periods such as Christmas and Easter, when hallmarking and courier services may experience delays.

You can specify a separate shipping address during checkout. If you need to change the delivery address after placing your order, please contact us as soon as possible so we can amend the details before dispatch.

You have the right to cancel most online purchases within 14 days of receiving your order. To exercise this right, you must notify us within this 14-day period that you wish to return the item. You then have a further 14 days to return the jewellery to us.

This cancellation right does not apply to bespoke or personalised jewellery, including engraved or custom-made pieces.

Returned items must be unworn and returned in their original condition, including any presentation packaging, authenticity cards or accompanying materials where possible. We recommend using a tracked and insured postal service and retaining proof of postage until your return has been processed.

If your jewellery arrives damaged, faulty or incorrect within the return period, please contact us and we will arrange either a replacement, exchange or refund in line with your statutory rights under UK consumer law.

Outside of the return period, we do not currently offer repair or resizing services. We would instead recommend contacting a trusted local jeweller who may be able to assist with resizing, polishing or general jewellery repairs.